In the latest phishing scam, attackers are targeting some online banking customers with fraudulent emails and malicious attachments.
Criminals send a spam email with a Microsoft Word document attached that contains the malware known as Dridex. If you open the Word document and enable the macro feature, which is disabled by default, the malware will be downloaded.
Once downloaded, the malware monitors activity related to online banking. If it detects online banking activity, the malware then performs information theft.
Never open emails or email attachments from people or companies you don't know. Delete or mark as spam all suspicious emails to remove them from your mailbox.
If you ever receive an email that looks like it is from Consumers National Bank but you are unsure, contact the bank to verify it.
You can learn other ways to avoid email scams and deal with deceptive spam at ftc.gov/spam.
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft, and other fraud-related complaints into Consumer Sentinel, a secure online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.